Delivery & Returns

Delivery Policy

At Nguyen’s Selections, we aim to provide a seamless and reliable delivery experience for our customers. Here’s what you need to know:

1. Delivery Timeframes:

   • Orders within the U.S. typically arrive within 5–7 business days.
     

2. Shipping Rates:

   • Domestic Shipping: $X.XX (Free shipping on orders over $XX).

3. Order Tracking:

   • Once your order is shipped, you will receive a tracking number via email. Use this to monitor your package every step of the way.

4. Special Notes:

   • We currently do not deliver to P.O. boxes or restricted zones.
   • Delivery delays may occur during peak seasons or unforeseen circumstances (e.g., weather disruptions).

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Returns Policy

We want you to be completely satisfied with your purchase. If something isn’t right, here’s how we can help:

1. Eligibility for Returns:

   • Items must be returned within 30 days of receipt.
   • Products must be unused, unopened, and in their original packaging.

2. How to Return an Item:

   • Contact our Customer Support Team at [your email] to initiate a return request.
   • Include your order number and a brief explanation for the return.
   • We will provide a prepaid return label (for domestic orders) or detailed instructions for international returns.

3. Refunds & Exchanges:

   • Refunds will be issued to the original payment method within 7–10 business days of receiving the returned item.
   • Exchanges are subject to product availability. If unavailable, a refund will be processed.

4. Non-Returnable Items:

   • Perishable goods or customized products are non-returnable unless damaged or defective upon delivery.